ANNUAL REPORT 2022
Technology for Social Justice
We strengthen communities using
technology to create positive social change.
Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. We tackle the biggest social challenges through the smart and creative use of technology.
We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families.
Our products and services are used by over 35,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact.
We use technology to empower people and communities.
Through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities.
We believe that nobody should be left behind in today’s digital world.
IN THE PAST YEAR, WE’RE PROUD TO HAVE SUPPORTED:
people in need
NOT–FOR–PROFIT, COMMUNITY & GOVERNMENT SERVICES
A message from our Chair & CEO
We are seeing record levels of demand for our products and services from across the community sector.
Usage of Ask Izzy and our service directories has grown by almost 50% in the past year as more people than ever before have been seeking food relief, financial aid, housing support, mental health and family violence services.
The sector has continued to invest in technology despite the challenging environment and we have been pleased to see a strong uptake of our Digital Transformation Hub with organisations prioritising their online presence, information systems, cyber security and staff capability.
It has also been encouraging to see an increased level of service coordination across the sector including our work on the One Stop One Story Hub with the Thriving Communities Partnership – bringing together frontline workers in corporate and community organisations to connect and refer their clients to a range of supports through a single access point.
Our teams are continuing to work with a sense of urgency to help connect people with much-needed services, address the issues of digital inclusion and lead the digital transformation of the sector.
Infoxchange’s three-year strategy is focused on continuing to scale our impact with our vision of technology for social justice at the heart of everything we do.
This year we invested in a number of initiatives to support our strategy including next generation product development, transforming our managed IT services, development of Ask Izzy Plus and strengthening our people, capability and systems.
We have funded these investments of $2.3 million to date from our retained earnings based on accumulated surpluses in previous financial years.
Our long-term strategic partnerships continue to play a critical role in helping us achieve impact at scale and we would like to thank all of our customers and partners across the government, corporate and for-purpose sectors for your support during the year.
A special thank you to all our staff, volunteers and advisory group members for your hard work and dedication during another challenging year. We also extend our gratitude to our Board for your leadership, guidance and unwavering support during the year.
IN THE PAST YEAR, WE’RE PROUD TO HAVE SUPPORTED:
- We helped a record number of people in need connect to support services with over 6 million searches for assistance across our service directories including Ask Izzy.
- Continued to improve the digital capability of community members across Australia through our shared value partnerships and work with the Australian Digital Inclusion Alliance (ADIA).
- Supported over 35,000 organisations with a range of technology solutions including managed IT services, client and case management, service directory and referral solutions.
- Over $203 million worth of technology products and services were donated to not-for-profits in the last year through our Connecting Up and TechSoup New Zealand platforms.
- Our Digital Transformation Hub established with seed funding from the Lord Mayor’s Charitable Foundation and Gandel Philanthropy has grown with the support of a strong cross-sector partnership and has helped over 10,000 not-for-profit organisations in the first year of operation.
- We hosted over 400 delegates at the 2022 Connecting Up conference.
Welcome to our new Chair, Elana Rubin AM
Infoxchange is thrilled to announce the appointment of Elana Rubin as Chair of our Board commencing in November 2022 as we farewell Morgana Ryan at the end of her term.
Elana Rubin, AM has over 20 years experience as a non-executive company director across diverse sectors. Her career reflects a deep understanding of corporate social license to operate and a commitment to diversity, social equity and participation.
Our three year strategy:
For over 30 years, Infoxchange has delivered on our vision of technology for social justice.
Our 2021-24 strategic ambition must be bold to meet the growing challenges facing our communities. Together, we aim to scale our impact by supporting the for-purpose sector to better serve people in need and disrupt disadvantage through cross-sector collaborations leveraging our products, data and expertise.
Support people experiencing disadvantage to improve their lives through the use of technology.
Build the capability of the for-purpose sector to have greater impact in their communities through the use of technology.
Our Focus Areas
People experiencing housing stress or homelessness
Women, youth and families
People with disability
Disaster relief and recovery
Reconciliation in action
We are committed to the Uluru Statement from the Heart and highly value the contributions of First Nations people in all of our work. Our Reconciliation Action Plan (RAP) will be brought to life across our focus areas by listening and reflecting on how we can better support Aboriginal and Torres Strait Islander communities through the use of technology
Action Plan 2022
The development of our first Reconciliation Action Plan which was launched in October 2020, has provided a framework for Infoxchange to reflect and strengthen our commitment to reconciliation with First Nations people.
Not only has it given us a focus to build awareness across the organisation of issues impacting on First Nations people but has continued to shape the work we are doing with communities across Australia.
Over the past year we have continued to strengthen our work with the Victorian Aboriginal Community Controlled Health Organisation (VACCHO).
We are progressing with the implementation of our client & case management system across all Victorian Aboriginal Controlled health services, of which there are 24 services currently using the system. Our role is to work with each organisation to understand their requirements, with the aim of implementing a solution that provides each organisation ownership of their data which they can then use to make informed decisions to best support the communities they serve.
We have also played a role through our leadership of the Australian Digital Inclusion Alliance (ADIA) in contributing to the development of Australia’s first Indigenous Digital Inclusion Plan including consultation and co-design with First Nations people as a central element.
Led by the Reconciliation Working Group, we supported a number of awareness campaigns and activities centred around key dates and events including Change the Date campaign, National Close the Gap day, National Reconciliation Week & NAIDOC week. A highlight was the talk by Aunty Katrina Karlapina Power (proud Kaurna woman) who shared with all staff her reflections on the importance of the Change the Date campaign.
We were delighted with the appointment of Brenz Saunders as a director to the Infoxchange Board in February 2022. Brenz is the Founder and CEO of Garu InfoTech, Deputy Chairperson of Tauondi Aboriginal College and Director of Far West Coast Investments. He is a strong and passionate advocate for digital inclusion in particular supporting greater opportunities to ensure digital accessibility and education for First Nations people.
Scale our products and services to improve outcomes for people in need and the organisations that support them.
how we work
People at the heart
We will design our products and services with the people and organisations we support at the heart of the solution.
Our products and services will enable the for-purpose sector to be more effective in their work leading to better outcomes for people in need.
Trustworthy & reliable
Our products and services will be trusted and reliable, driving consistency in how people experience our brand.
We will build partnerships leveraging our expertise, products and data assets to tackle systemic social challenges.
Using technology to empower people & communities
The pandemic and rising cost of living pressures has placed immense pressure on our communities and the services that support them.
Our work in digital inclusion and social innovation utilises technology to empower people who are experiencing disadvantage.
11% of Australians are still highly digitally excluded, and 13.6% live below the poverty line.
We strongly believe that no one should be left behind in a world that relies so heavily upon technology.
Almost 90 percent of the Australian workforce requires at least a basic level of digital competence, so it’s crucial that we continue our work to ensure all have access to the online world via programs, collaborations, partnerships and advocacy across the community and at all levels of government.
of Australians are still highly digitally excluded.
households in Australia have experienced severe food insecurity in the last 12 months.
of Australian's live below the poverty line.
phishing scams were reported in 2021 to Scamwatch, a 62% increase since 2020. One third of victims do not report scams.
of the Australian workforce requires at least a basic level of digital competence.
of all searches on Ask Izzy are for mental health services, a 30% increase over two years.
Ask Izzy – another year of connecting with our community
Ask Izzy received over 3.1 million searches for assistance over the last 12 months
23% of users seeking housing assistance were families with children
of Ask Izzy users are female
Food topped the Ask Izzy search categories with 33% of users seeking some type of food relief service
Ask Izzy Partners
Ask Izzy Product Advisory Group
Community collaboration and the voice of lived experience is essential to Ask Izzy’s ongoing improvement and ability to connect people in need with over 400,000 support services across Australia.
This is why we established our Product Advisory Group (PAG). Members contribute their skills and experience to ensure Ask Izzy is the best it can be for people in need.
PAG members represent the wider community and bring diverse backgrounds, knowledge, and lived experience to the table.
Our Product Advisory Group was involved in a multitude of activities in the last year including:
- Testing our new Ask Izzy “Share and Compare” feature
- Ask Izzy Connect research
- Google Artificial Intelligence (AI) for Social Good testing
Thank you to our PAG members Elvis, Vicky, Amanda, Luis, Nikki, Sam, Tameika, Dan, Simon, Jo and Brendon for your ongoing contribution to Ask Izzy.
Ask Izzy Disability
When designing, building and implementing digital tools to support vulnerable communities, we believe it’s vital to consult with the people who will actually use them.
In 2021, we established our first Disability Reference Group (DRG) to help us better meet the needs of people with disability, their families and carers through our products like Ask Izzy.
DRG members bring to the table a diverse range of backgrounds, perspectives and lived experiences to help us improve the accessibility of our products and services.
Our Disability Reference Group were involved in the following activities in the last year including:
- Research activity allowing the Ask Izzy team to gain understanding around the experiences of people living with a disability
- Assistance with navigation testing of the Ask Izzy website
- Testing our new Ask Izzy ‘Share and Compare feature’
Thank you to our DRG members
Brendon, Nic, Sy, Jody, Tegan,
Stephanie, Jan, Joal, Kim and Marcy
for your generous contribution to
Ask Izzy over the past 12 months.
Ask Izzy & oOh!media
The outdoor advertising campaign was rolled out in the Melbourne CBD and surrounding suburbs, using oOh!media’s assets at public transport locations including bus shelters, railway stations and tram stops, and throughout major retail precincts and centres.
As part of a long-term partnership, oOh!media will work with Infoxchange to develop an innovative dynamic trigger for its digital network, to provide real-time alerts and information for those in need, such as where to find support when a major weather event is predicted. The campaign is expected to be launched nationwide on oOh!media’s more than 35,000 locations across Australia.
The Ask Izzy team will continue to be guided by the voices of the communities it serves as they further expand the platform and are looking forward to reaching more of those in need through the partnership with oOh!media.
ASK IZZY SEARCHES IN THE LAST YEAR
Top 5 category searches
Top 5 demographics of users seeking housing support
Families with children
Mental or emotional difficulties
Escaping family violence
Aboriginal and/or Torres Strait Islander
breakdown of ask izzy users
- 0-17 3% 3%
- 18-26 22% 22%
- 27-39 40% 40%
- 40-54 25% 25%
- 55-64 7% 7%
- 65+ 3% 3%
NSW ……………… 33%
VIC ………………. 29%
QLD ……………… 22%
WA ………………. 8%
SA ………………. 5%
TAS …………….. 1%
NT ………………. 1%
ACT …………….. 1%
Our goal is to develop tools, sharable insights and processes to support a new approach to community engagement around digital technology. This starts with identifying barriers to social participation, building authentic partnerships, and most importantly allowing the community to lead the way in developing a program that builds sustainable capacity and resilience.
Sharing knowledge and engaging in meaningful conversations is a key part of the Connected Communities program. Along with supporting participants to develop new skills in using technology, we also facilitate conversations that allow them to share their insights, skills and experiences.
This project builds upon our foundational research undertaken through the Connected Futures project, our human-centred design research approach involving over 130 people living throughout the eastern states of Australia to help improve community resilience and increase digital inclusion.
I didn’t know that so much fun existed – I now have a big appetite to see the different things that are possible and I’m taking advantage of every opportunity I can to learn.
The service directory connecting Australia’s
Our customers include federal, state and territory governments, local councils and numerous community organisations.
Our service directory powers SA Community, Ask Izzy and Service Seeker. Searches on Ask Izzy made up more than half of all Service Directory requests, with the most frequently searched services including those related to food, financial assistance and housing.
Our service directory is a dynamic database of 400,000+ health, community and welfare service listings across Australia.
searches across our service directories in the past 12 months
Our customers include the federal, state and local governments
More than 416,000 organisations are listed across our service directories
Most frequently searched services including those related to food, housing, financial
Boosting Queensland Housing and Domestic Violence Services
Lady Musgrave Trust
As part of a new partnership, the information in Lady Musgrave’s new online directory is populated via a plug-in to the same service directory that powers Ask Izzy.
for people in crisis
When families are in crisis, they need to be able to quickly access information that they can depend upon.
“We know from experience that if
they reach out and the information
is incorrect or out of date, this can
be frustrating, sometimes harmful
– or even dangerous.”
margin of error
Thanks to the service directory team led by Robyn Karlsen, Lady Musgrave Trust’s service directory listings are now available online for the first time and are kept updated by Infoxchange database updaters.
“It’s important to understand that even a small margin of error on this information can have a huge impact on vulnerable women and families,” said Victoria.
“Knowing that the information is being checked and updated regularly is so reassuring.”
Government services plugging in
“I have a lot of confidence that it’s doing what it’s meant to do because I’ve had direct feedback from a number of frontline organisations,” said Victoria.
“Everyone who has seen it so far, has said it’s fantastic, really easy to use and that the data is great.”
Ensuring as many people as possible are aware and have access to the information they need is key for Victoria and her team.
In 2023 the Trust will be distributing thousands of hard copies of its redeveloped handy guide across Queensland.
This will be the first time the handy guide has been populated via the Infoxchange service directory.
Using Technology to strengthen our sector
The last year has been another period of growth across the sector as organisations continue their digital transformation journeys.
The Digital Transformation Hub has now been up and running for over 12 months and has proven to be an invaluable resource for not-for-profits of all sizes and services.
Our managed IT services team has continued to grow in response to increased demand from the sector, delivering cloud-based services and over 37,000 hours of support in the last year alone.
The team at Connecting Up has continued working hard to ensure they are able to facilitate at least $203 million worth of discounted and donated technology to the sector in collaboration with our partners including Google, Amazon Web Services and Microsoft.
electronic referrals were sent for people requiring support in the last year
Over 900,000 individuals have been supported via our bespoke client and case management systems
We facilitated over $203m worth of technology discounts through our partners at Connecting Up
The team provided over 37,000 hours of tech support in the last year which is almost 10,000 more than last financial year
We’re proud to offer technology donations and discounts in partnership with more than 50 organisations, including:
Connecting Up Conference and Technology Awards
For the third year in a row, we teamed up with the Victorian Government (as a major event partner) and partnered with over 30 organisations throughout the event.
We were delighted to host the Honourable Dr Tien Kieu,
Keynotes were given by prominent sector leaders including Community Council for Australia Chair Reverend Tim Costello, Australian Council of Social Services President Peter McNamara and Community Council for Australia CEO David Crosbie, all bringing valuable insights to the program.
2022 Not-for-Profit Technology Award Winners:
- Best Accidental IT Person – Kirsten Miles from Safe Steps.
- Best Social Media Campaign of the Year – Global Citizen Oceania for the Global Poverty Project Campaign.
- Best Technology Achievement by a First Nations Person – Kira-Lea Dargin from the NSW Aboriginal Land Rights Association and Wayne Harvey from Community First Development.
- Not-for-Profit Technology Innovator of the Year – Shared by Justice Connect, Orygen Digital and Amplify Social Impact Online at the Centre for Social Impact. Commendations in this category were awarded to Humanitix and Marrickville Legal Centre.
- Not-for-Profit Technology Lifetime Service Award – Walter de Jong from Work Ventures and Manar Ahmad from Helping ACT. A commendation in this category was awarded to Jessica MacPherson from Blaze Your Trail.
- Technology for Community Impact Award (Best Private Sector Organisation) – Connecting You to a Better World, GoodTel.
- Not-for-Profit Technology Volunteer of the Year – Rubinah Ahmad from the Australasian Muslim Times (AMUST) and Kevin Whelan from U3A Victoria
Supporting the sector through client and case management
It is encouraging to see more organisations leveraging digital technologies effectively, supporting staff and volunteers to perform their jobs effectively at home, in the office and wherever they need to work.
This includes ensuring that organisations have appropriate, fit-for-purpose client and case management systems allowing for less time spent on admin, and more time out in the community delivering vital services.
Over 7 million client records are securely stored across our client and case management systems
electronic referrals sent for people in need of support in the last year
community not-for-profit and government services use our systems to securely manage client data and referrals
Some of the service
areas we assist:
Housing & homelessness
organisations we’re proud to provide with case management solutions include:
Supporting digital transformation across the sector
In July 2021 Infoxchange launched the Digital Transformation Hub. A ‘one-stop-shop’ for Australian not-for-profits to build digital capability and resilience.
Thanks to a strong cross sector partnership led by our founding partners Gandel Foundation and Lord Mayor’s Charitable Foundation, the team have been able to deliver an invaluable resource to the sector.
The Hub brings together a wide range of digital skills-building programs and resources, access to technology solutions and bespoke advice from a range of experts to ensure all not-for-profits have the ability to deliver greater impact.
Without the support of the Digital Transformation Hub, the move to Office 365 would have taken us twice the amount of time, and it would have been so inefficient. The team were amazing at understanding our needs as a community service organisation. They shared our values and respected our volunteers as equitable team members. It instilled so much trust knowing that somebody understood us.
organisations have accessed resources and products
2,388 organisations have accessed training and capability programs and resources
Tech foundations resources have been most popular with 35% of users accessing this area of the Hub
Over 250 requests have been supported via our Expert Bar, with 40% of these requests relating to cloud technology
Better tech to enable better care
The Pink Elephants Support Network is a not-for-profit that provides information, resources and evidence-based support for individuals, their partners, and families who have experienced the trauma of miscarriage and early pregnancy loss.
Early pregnancy loss can be a traumatic and isolating experience for mothers and their families, with long-term impacts on mental health. The Pink Elephants Support Network was founded in 2016 to meet an unmet community need and provide tailored support pathways for grieving parents.
The Pink Elephants provide a range of services, including emotional support resources, online support communities, bereavement support groups (six-week personalised online programs), and workplace support programs to support their employees through periods of parental grief.
The need – appropriate
Online support communities currently meet on closed groups through social media platforms.
These communities address the different needs women and their families experience during early pregnancy loss.
One of the challenges Pink Elephants faces using this approach is the inability to capture data about their beneficiaries and their support history. Additionally, the platform’s algorithm can market pregnancy and babyrelated products to participants – a highly inappropriate and triggering experience for the group’s audience in what is supposed to be a safe space.
Using social media to facilitate support groups has become untenable for Pink Elephants. They are unable to provide adequate care in this kind of environment
support at every step
With the board’s approval to proceed, Sophie reviewed over 40 systems while considering the most appropriate solution for Pink Elephants’ requirements, budget, size, resources and organisational growth in the coming years. The research process resulted in a shortlist of suppliers.
Sophie supported Pink Elephants through the procurement journey and helped develop a Request for Information paper for distribution to each supplier. She also guided the Pink Elephants team through the demonstration meetings and supplied templates to score each supplier and help ultimately select one.
Throughout the process, Sophie provided guidance and developed a project implementation plan considering resource and budget constraints. Pink Elephants now have a trusted project manager and a three-year phased implementation.
“We’re a small team with only five part-time staff. We couldn’t have selected the right system without the Hub’s support. Sophie helped us to have the right conversation with the right suppliers at the right time to get the right outcomes,” Amanda says.
The support from the Hub over an eight-month engagement saved the Pink Elephants team enormous time and resources. With the implementation of the right digital solution, the organisation has brought to fruition its vision of providing safe, secure support based on individual bereaved parents’ needs.
Amanda describes the support provided through the Hub as unwavering. “The team at the Hub was always available to support. They immersed themselves within our business, wanting us and helping us to succeed, not just to tick a box or complete a deadline,” Amanda says.
With the support provided through the Hub, Pink Elephants are now on the right path to collect their data and reduce poor mental health outcomes associated with pregnancy loss by developing more personalised support. By identifying areas of need and more accurately capturing their impact, they will now be in a stronger position to secure future funding and improve the organisation’s sustainability.
Empowering impact measurement across the sector
in 2023 and:
- share how best practice use of data for social impact
- develop a data toolkit that enables organisations to use data more effectively
- identify, scope and prioritise data initiatives that could make a transformative impact
- share stories of data for impact success, to encourage more organisations to explore their data, understand their impact and transform lives.
No Wrong Doors For People Experiencing Homelessness
After a rigorous co-design process with the homelessness sector and a thorough evaluation process, The Department of Communities awarded the development contract to Infoxchange, who submitted an offer in partnership with Anglicare WA, the Innovation Unit and Anthologie.
Development of the Portal is underway with engagement and consultation with the homelessness sector, and the tech teams at Infoxchange are deep into the work of this large-scale project.
The Portal design will consider existing operational practices and priorities used across the sector to identify and secure the optimal response for an individual or family experiencing homelessness.
The Portal will maintain realtime data on available beds and supports across a wide range of service providers and will be a tool for people to securely manage and share their own confidential information. The Portal will support improved referral pathways to secure the most effective response, and make it quicker and easier to support people who are experiencing or at risk of homelessness.
It is our people that ensure the important contribution that we make to the not-for-profit sector has continued to make impact over the past 12 months. We couldn’t do what we do without the ongoing efforts that our wonderful people make every day as we work toward our vision of technology for social justice.
This last financial year has seen much change at Infoxchange, with new roles created and an increased focus on strategic people initiatives which contribute to Infoxchange being a great place to work.
What better way to kick off development than focusing on our people managers and enabling them with tools to uplift their capabilities in managing the diverse teams we have here at Infoxchange. A new Management Series is seeing every manager undertake a seven-part program over the next 12 months. I
In May 2022, we released our first Infoxchange Employee Value Proposition (EVP), engaging with team members across all our office locations, newstarters, leavers and people in between. It was clear to everyone why they were at Infoxchange, and it simply came down to it being ‘a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive’.
We look forward to continuing to bring this EVP to life for those who have joined us, those who returned, and those who will join us in the future.
Born outside of australia
speak a language other than english fluently
LIVE WITH A DISABILITY
is our favourite card game
of staff live with a pet
of us would choose pizza over pasta
Lion King is our favourite Disney movie
2021/22 Executive Leadership Team (left to right):
- Mike Davis: Head of Strategic Partnerships and Communications
- Laura Notman: Acting Head of Community Impact Team
- Wayne Gorst: Head of Corporate Services
- Ben Shaw: Head of Community Impact
- Brian McLaughlin: Chief Operating Officer
- Kate Hickman: Head of People and Culture
- David Spriggs: Group CEO of Infoxchange and Connecting Up
- Alison Ramsay: Head of Technology
- Cass Read-Hamilton: Head of Delivery Operations
Morgana Ryan, Chair
Linda O’Brien, Deputy Chair
Carol Austin, Director
Carol Austin is an experienced investment professional with a strong interest in public policy and social justice. She is currently a director of HSBC Bank Australia, State Super and the Grattan Institute, and is Chairman of the ACT Investment Advisory Board. Carol has served on the Future Fund board and several advisory boards. She is a Fellow of the Australian Institute of Company Directors and a member of the ANU College of Business and Economics Hall of Fame.
Jon Bisset, Director
Katherine Boiciuc, Director
Katherine Boiciuc is a Director at Maximus International and is recognised as one of Australia’s 29 Inspirational Women making waves in STEM. She has been an advocate and global keynote speaker on diversity in technology and women in tech for more than a decade. Katherine has held senior and influential roles focused on global impact and world technology enablement. Her credentials include a Master of Leadership and a Master of Business Administration.
Jo Fisher, Director
Jo has been on the Infoxchange Board since 2012 and is the Founding Director of Fisher Leadership. Jo is also a member of the Australian Institute of Company Directors (AICD) National Education Advisory Committee, a founding member of the International Women’s Forum of Australia and is an Adjunct Professor at Deakin University. She holds a Master of Applied Positive Psychology, an MBA and is a graduate of the AICD.
David Jonas, Director
David has served on the Infoxchange Board since 2012 and is a consultant, director and writer. Previously he headed up commercialisation for the Capital Markets CRC where he led their health R&D program and was founding CEO of Lorica Health. David was founder/CEO of e-commerce advisory firm ETC, acquired by Securenet (now part of Verizon). His leadership in online services led to appointments to several Australian and European Union Government bodies.
Partha Nag, Director
Amy Orange, Director
Elana Rubin Am, Director
Elana has over 20 years experience as a non-executive company director across diverse sectors. Elana is currently a director of Telstra and Slater & Gordon. She is also Chair of Victorian Managed Insurance Authority and a director of Transurban Queensland, WestConnex and Victorian Funds Management Corporation. Elana received a Member of the Order of Australia in 2021 for services to corporate governance and community and was granted a Life Fellow by the AICD in 2022.
Brenz Saunders, Director
FINANCE & SUSTAINABILITY
This year saw total income for the Infoxchange Group of $30.2 million, an increase of 5% from the previous year.
We are grateful for the continued support of our customers and partners across government, philanthropy, corporate and not-for-profit sectors that have enabled us to achieve this result.
Organisations across the community sector have faced many challenges in the uncertainty of the current economic environment. Delays in the implementation of projects by some of our customers had financial impacts during the year, although we continue to have a strong pipeline of work in this area.
We have been encouraged by the funding received from philanthropy, state governments and corporate partners to support our work enabling the digital transformation of community organisations.
We have also been fortunate to receive generous in-kind support from several corporate partners over the past 12 months to help promote Ask Izzy, including Google, News Corp Australia and oOh!media. These partnerships have been essential at a time of record demand for support services across the community.
total income this year
we will continue investing in several strategic initiatives funded from retained earnings